How do I make a complaint to Atol?
You can contact ATOL on Facebook, Instagram or Twitter if you have questions about the claims process. This includes how to make a claim, what information you need and what has happened since you submitted your claim. If you are abroad and having difficulties, call us on +44 (0) 333 103 6350, which is available 24/7.
How can ABTA help?
What can ABTA help me with?
- Advice on whether your travel company is acting in line with our Code of Conduct.
- Provide information on any current Foreign Office advice.
How do I write a complaint to ABTA?
All letters should be friendly, concise, factual and above all constructive. Remember the old saying “less is more”. Put yourself in the position of the person receiving the letter of complaint they will read your letter and respond accordingly, either by letter, email or phone call.
Is there a travel ombudsman UK?
The air travel ombudsman
The Airline Dispute Resolution ombudsman, an extension of the Retail Ombudsman scheme tackles consumer issues that can affect air travel, including delays, cancellations and overbooked flights.
Does ATOL cover Covid?
RCN’s issued after 10 March 2020 solely due to the Covid-19 pandemic will have ATOL protection, until an end date to be announced. The CAA will give at least one month’s notice of the end date.
How do I claim money back from ATOL?
Making a claim
The refund process is quite straightforward; ATOL Protected consumers should complete an ATOL Claim Form and provide the documents they have been issued with as evidence that they had a contract with a failed ATOL holder, along with the evidence of payments made.
How do I contact ATOL UK?
If you do not have access to the internet or have urgent questions (perhaps you are abroad at the time), call us on +44 (0) 333 103 6350.
Do I complain to ABTA or ATOL?
If there is no reference to an ATOL holder or airline but the agent is in a trade association such as ABTA, the TTA or the Global Travel Group you should contact them for advice. If not you should contact Citizens Advice online or by phone on 08454 040506.
What support does ABTA offer the customer?
ABTA provides an out-of-hours text alert service, and a free crisis support helpline. ABTA can also help with emergency planning and procedures.
Can I phone ABTA?
The Customer Information phone lines are open Monday to Friday 10:00-16:00, excluding Bank Holidays, but the waiting times can be excessive and all the information you require is on our website. If you still wish to speak with an adviser our number is 020 3117 0599.